Pravidla a zásady přepravy
Zákazníci z USA: PŘEČTĚTE SI PROSÍM CELOU SEKCI
pochopit, kdy a jak cla/dovozní poplatky
ovlivňují vaši objednávku.
Proces začíná balením vašich věcí
We put a lot of work in describing and packing your items securely. Each item is showcased from all angles. If it doesn't come in a box, we wrap it in styro or bubble wrap.
The packing box is light and sturdy. We select them from local merchants, in appropriate sizes for your order. We keep the size small to minimize the shipping rate, yet large enough to ensure your items do not sit jammed inside.
We know they are fragile, therefore cushioning is crucial, while minimizing rocking. Your items are sealed in bubble wrap. There are packing chips/peanuts surrounding them. Fillers in all corners of the box. Extra care taken.
Duck tape and film/scotch tape seals the box. Your address is printed clearly and the label is also film-sealed.
We cannot stress enough the importance of sealing/securing the box from our end, and having it shipped with a tracking number. Tracked shipping eliminate ungrounded claims from any party involved in the process. A tracking number acts as evidence of the shipment's existence -without a tracking number many carriers may not accept a claim, as noted for Canada Post in some case.
No tracking number means it is nearly impossible to track a lost package. Investigation stops short in absence of a last known location. The Proof of Shipment validates that the package was handed over to the courier, which is necessary for insurance claims. Claims with tracking information can sometimes be processed more easily, particularly if the package was insured
After your order is placed, the Packing & Shipping process starts - we take 6h minimum and 2 days maximum, depending on the day and time your payment is confirmed.
A silica sachet is added to your box whenever possible, to address potential moisture issues in warehouses while the box sits in longer transits.
Again: the size of your box is minimized as much as possible to get the best rate; however, the box will be large enough to ensure items have cushioning space around them.
YES, We do combined shipping, and encourage it.
Checkout process may differ with local cookies based on the country you access our store from. If you are not given the option of combined shipping, we will refund the excess dollar paid, via PayPal or another method you are comfortable with and we agree on.
Místní vyzvednutí
Místní vyzvednutí je akceptováno.
Místo vyzvednutí je bez výjimky Fairview Mall - Toronto (Ontario, Kanada).
Dohodneme se na datu a čase setkání na místě a vy nebo osoba, která si objednávku vyzvedne, s sebou přinesete fotografii/screenshot vaší objednávky.
Také se dohodneme na kódu pro vyzvednutí 4-6-8, který předložíte při vyzvednutí k autorizaci transakce.
I když doporučujeme elektronické platby, při vyzvednutí je možné se dohodnout na platbě v hotovosti. Očekává se, že budete respektovat Zlaté pravidlo a budete se k nám chovat tak, jak byste chtěli, aby se chovali k vám.
Proto se prosím chovejte s respektem – fyzicky i verbálně. Jakákoli forma hrubého chování nebude tolerována. Při prvním náznaku vulgárního jazyka nebo neúctivého chování bude vaše transakce zrušena a veškeré předchozí platby, které nám byly provedeny, vám budou vráceny. Vaše nákupní cena je pevná a jakékoli podceňování bude ignorováno a může vést ke zrušení vaší transakce.
Pravidla pro přepravu
Ceny dopravy se liší podle místa určení , velikosti krabice , hmotnosti krabice a zvoleného způsobu dopravy .
Zasíláme bezpečně a spolehlivě prostřednictvím Canada Post jako hlavního dopravce. Často se ukazuje jako zdaleka nejlevnější a nejpohodlnější řešení na trhu: spolupracuje s veřejnou poštovní službou ve vaší zemi .
Rádi vám zásilku na vaši konkrétní žádost zašleme i jinými dopravci. Mějte však na paměti, že ostatní dopravci vám mohou v místě určení účtovat dodatečné poplatky, zejména pokud se jedná o adresu bydliště. FedEx a UPS mají specifická pravidla pro zásilky, které přijímají nebo odmítají, a takové dodatečné náklady jsou mimo naši kontrolu a očekávání.
Abychom minimalizovali počet proměnných a míru rizika, doporučujeme sledovanou přepravu s Canada Post, kdykoli je to možné a vhodné.
Podrobnosti o tarifech
a doprava
pro zákazníky z USA
You are responsible for tariffs / import charges.
The fastest and most transparent shipping process is offered by Canada Post , with tariffs paid before shipping.
Past experience with FedEx and UPS has shown that some customers may be charged a "Service Fee" and/or "Residential Address Fee" at the point of delivery. Please check with your local carrier for any delivery surcharges. We are not and cannot be held responsible for any post-shipping costs that you may incur.
To ensure a smooth and transparent process, we recommend Tracked Shipping with Canada Post . It is advertised to reach a US address in 4-7 business days.
Canada Post has partnered with ZONOS to estimate and have tariffs paid prior to issuing a shipping label.
The tariffs are estimated based on the country of origin, and they fall under the HS/HTS tariff code 9503.00.00 (sometimes known as the 8-digit HS code). The full 10-digit HTS code is 9503.00.3000.
The 8-digit code notes: "Tricycles, scooters, pedal cars and similar wheeled toys; dollsʼ carriages; dolls, other toys; reduced-scale (“scaleˮ) models and similar recreational models, working or not; puzzles of all kinds; parts and accessories thereof".
The 10-digit code notes: "Electric trains, including tracks, signals and other accessories therefor; reduced-size (scale) model assembly kits".
Several shipments have been classified under either one of the two codes, and bear a 15% typical tariff charge.
The HTS link with this information is:
https://hts.usitc.gov/search?query=9503
For a specific case, visit Zonos.com for more information and an estimate.
Zonos typically estimates tariffs at 15% plus a Border Clearance Fee.
The clearance fee is: 1.99 CAD +10% of the tariff quoted.
To conclude: your delivery cost is:
• the shipping rate
• +15% of the value of your item (the tariff rate)
• + 1.99 CAD
• +10% of the tariff quoted.
DO NOT pay for the items without paying for tariffs, unless you are requesting shipping with a carrier that will explicitly charge them at the destination. If you are not comfortable with the total cost of your order, it will be canceled.
Please reach out if you need a quote for shipping and/or tariffs to your destination.
If you select a more expensive shipping method that will cover the tariffs fee too - we will happily refund any difference in your favor that may come up.
We will be promptly and transparently stay in touch with you throughout the payment /packing /shipping process.
Thanks to Zonos partnership, Canada Post clears the Customs faster and in a transparent manner, with no added charges on delivery. Our goal is a long relationship with you and you are asked to complete the purchase only after you understand the full terms of the process.